Westseven GP

I am quite happy with my GP, as they really care and get back to the patients responsibly. They deal with any queriers we have in their best abilities to fulfil on our needs as patient
Apr 5th, 2023

I am very happy with the services provided by this practice. Everyone is very helpful, all appointments run on time, also appointments are booked daily what makes it possible to see the doctors or speak to them over the phone when needed. I would strongly recommend this practice to anyone.
Apr 1st, 2023

Abominable service. This surgery used to be one of the best in London. However, the quality of service went massively downhill. I don't know what happened but it's really poor now. I was given an appointment for today at 9:30 and was told it was face to face at the time of booking. 10 minutes before the appointment, I got a phone call from GP Dr Chawla. However, as I was on another phone call, I couldn't answer the phone. Got a second phone call from the GP a few seconds after. I was still dealing with another matter on the phone so couldn't answer. Dr Chawla then sent a text saying they couldn't reach me and I had to rebook my appointment. As when I got the appointment I was said it was face to face I came to the surgery anyways. Despite saying that I had serious concerns about my health, I was told by the receptionist that the next appointment would be on one month time! I was appalled as I really need to see the GP. Before coming to the surgery today, I telephoned to clarify I had requested an in person appointment, which was booked for 9:30 today. I had the misfortune to speak to an impolite and uneducated male receptionist. He was shouty on the phone and came across as someone who shouldn't be working with the public. He talked over me in a loud voice and didn't give me a chance to talk. Awful indeed! I'm sure that this male 'receptionist' gave me a face to face appointment when I called the surgery to book today's appointment. I'm requesting the recording of that call as I'm sure, the appointment was face to face. So now I was given an appointment for one month later. I asked the name of the manager to make a complaint but the receptionist appeared very reluctant to give me this information. Awfully inadequate service, poor trained receptionists that seem to dislike their work and are quite ignorant.
Mar 14th, 2023

Always difficult - for example I have now been on hold for 40 minutes as the first caller in the queue
Jan 26th, 2023

Ive been a patient at this GP surgery for many years as have my parents. Dr Prevost is an outstanding GP - regularly goes above and beyond, despite the pressures the NHS is under. Highly recommend.
Dec 27th, 2022