Barclays Bank

Apr 28th, 2023

Would rate them -5 if possible. Poor customer service and never recommend this branch to anyone. The staffs are so annoying, rude and just chattering stories among rather than working for customers. Very much disappointed and looking to raise complain.
Feb 24th, 2023

I went in to inform them of my mother's death. No empathy, just told I would have to wait in the queue to see someone. I asked how long the wait would be and the reply was...could be half hour or an hour, just sit there or go and get a coffee and if no one else comes in, you'll be able to sit back in those seats. Went out for coffee and come back about 15mins later. Sat and waited for approx half hour or more, there was absolutely no interaction from the staff. Gave up and left and headed home and completed the Bereavement form on line. At times like this, a bit of personal interaction means so much. Prior to going to Barclays, I visited Natwest first. The minute I walked through the door, the assistant asked how she could help. When I said my mum passed away, she showed empathy and I was immediately taken to a quiet office and another assistant come to talk me through everything and dealt with all the paperwork efficiently and with care. The difference between the two banks was like night and day and once I have sorted everything for my mum, I will definitely be closing my own Barclays account and moving to Natwest
Dec 30th, 2022

Would rate 0 stars if I could.Staff are pleasant but but obviously restricted by new 'digital' way of banking.I wanted to make an ISA inquiry and had to sit in a queue to see one person who seemed to be doing every query and there must have been a lot of them based on the queue. Nat West a lot more efficient and seem to have a lot more floor staff who are able to do tasks other than floating around helping people on new digital machines.Their floating staff was one person
Aug 4th, 2022

May 19th, 2022