MISTR

I bought a jacket on their website (66, 87 pounds - shipping included) The price was really convenient, BUT when the product arrived to my address in Italy, UPS informed me that I had to pay an extra cost of 36.90 euro due to import/export taxes and VAT. During the placing of the order they never advise me about that amount. And it was clearly written that taxes were 0. I wrote to the company and they explained me that they were referring to national taxes. Poor information, unfair transaction, and low attention to the consumer. I could not give back the product because I would have had payed the shipping cost (20 pounds plus the amount of 36.90 euro). Totally inconvenient. They are not transparent and they do not give clear advises during the placing of the order about possible extracosts. I discover that they wrote it on their website but it was not specified when I payed my order.
Mar 17th, 2023

Telephoned MISTR, talked to the Lovely Chantelle regarding a Barbour jacket to make sure it was in stock in the Borehamwood store , Chantelle informed me it was the last one in my size so helpfully suggested for me to buy online before I traveled to the shop, I did not, I arrived three hours later as I was travelling from Lincolnshire to Brighton via Ickenham . Even though I did not reserve it Chantelle still put the jacket to one side for me.. Its the little touches like that , that keep customers coming back, Great customer service as nothing is too much trouble , not just with me but with other customers in the shop at the time. Ive Planned our wedding already.!!!
Mar 4th, 2023

Feb 1st, 2023

Over priced
Dec 24th, 2022

Purchased an item online for Xmas gift, unfortunately it suffered from a manufacturing defect only discovered when gift was unwrapped, I emailed the guys @ Mistr with images etc. This morning on their first day back I received a call directly from the Store manager who was clearly genuinely sorry for the circumstances (through no fault of their own) and could not have been more apologetic, between herself and the owner they went way beyond my expectations of making good the situation and ensuring I was thoroughly happy , Its quite clear that the guys @ Mistr hold customer satisfaction above all else which is a rarity these days, I cannot recommend them highly enough.
Dec 10th, 2022