Holland & Barrett

Great vegetarian shop
Apr 2nd, 2023

What is the point keeping the shop opened, could you believe that Store manager refused to serve customer?? I have been waiting to open the shop in the morning before I need to go my work. After a few minutes late opening time. Manager doesnt want to refund saying bought it from different Holland and Barrett stores, then I asked why it is the same company then he didnt answer, then he refused to refund again because I am first customer of just opening time, I came for refund. What / Where are the customer service ethic and attitude . Even though he is store manager. Finally he looked at me horrible and terrible then refunded the money. As you all know, Borehamwood area has a lot of nice people, helping and supporting people. This store manager is definitely not suitable for our lovely borehamwood.
Jan 21st, 2023

What is the point keeping the shop opened but the staff refused to serve her customer?? I have been waiting for 5 mins during my lunchtime to pay for my items but the staff refused to serve me...
Aug 28th, 2022

People there are very friendly and ready to help
Jun 17th, 2022

Staff doesn't know how to return and refund an online order to start with but managed to proceed after consulting a senior or supervisor. Handled with very bad attitude. Asked me to pop my card for refund and I explained to him that the order was paid online with paypal and would that be an issue (as I understood many refund had to be returned the same way it was paid). The guy shouted me back saying that paypal can only be used when ordering online but cannot be used in store. It didn't bother me and I was not asking to use paypal at store anyway. I have no problem at all as long as I got my refund but was simply trying to remind him if that could cause any problem but obviously this was not appreciated. I am not going to buy anything there because of this staff. Rude and arrogant!
Aug 8th, 2020