Online Ergonomics Ltd

Mark's service delivery was exceptional, and his professionalism and politeness was fantastic. Throughout my interaction with him, he made me feel very comfortable and provided me with all the necessary information and solutions I needed from Online Ergonomics LTD. He ensured that everything was tailored to my specific concerns and worked well for me. I was thoroughly impressed with the level of service I received, and I would highly recommend this incredible company!
May 3rd, 2023

Apr 10th, 2023

Sep 25th, 2022

Not the best by any means. The communication was poor from day 1. I had to chase them several times before delivery, after missing my emails. Chair had issues and was faulty in several areas as well as not to size. They sent out someone to collect the return, who turned up at my property unannounced (without any arrangement) twice! Delivery driver said that the model delivered had known issues at the factory, where the headset was manufactured backwards.
Sep 20th, 2022

Out of the four people I have dealt with from this company, I had a bad experience with one member of the Online Ergonomics team (professionally, not personally). The first person who came to set up the table and chair was amazing, he was caring, considerate and compassionate (I'm sorry I can't remember his name). He made sure that I was happy with every aspect and didn't make me feel bad when I asked to put it back to how it was originally. He was easily the best fitter I've had in the house. Unfortunately I then had some trouble, my fault not theirs, and the person I spoke to over phone and email was very helpful and empathetic and didn't make me feel like I was being pedantic. They reassured me and vowed to fix. The next person let me down a few times, (out of character for the company so far) and I was fed up with it so I got through to the MD Matt. He was so genuinely upset what I had been through, he made sure he went above and beyond to fix it. He was honest and told me exactly how long it may take to order the parts in and he kept me up to date with the whole process. He did a follow up a week or two later, and you can tell the difference between a person doing his job just for money, and a person doing his work to make a difference. He and the other two I encountered set out to make a difference for me and they all delivered. I can't recommend them enough!
Mar 8th, 2023