Dr I Obi - Fellview Healthcare Ltd

My wife a brain hemorrhage 3 weeks ago waiting for a doctor to call so she can meds she needs and they can't even get a telephone number right which is so wrong in many way had to go in and tell them but still for the doctor to call very frustrating it feek
Mar 4th, 2023

Fantastic service from your receptionist today thankyou so much for helping me out with
Mar 29th, 2022

So today I experienced first hand the worst side of this surgery, now before I start I understand the stress and pressure surgery staff are under but wow I wasn't prepared for the negligence I was going to experience this morning. Anyway here it goes. So I have an 11 month old baby that was hospitalised due to seizures at a few weeks old.since then she has been on medication to prevent this, this morning disaster happened we dropped her medicine and broke the bottle before we could administer it. So I rang the surgery and explained the situation that without the medication she would almost certainly have a seizure that would be life threatening could they speak to a doctor as a matter of urgency and push a prescription through. Baring in mind by the time I got through to speak to someone the medication was already 3 hours overdue. The answer i received from a very unempethetic irate receptionist was "NO, it takes 2 days to sort a prescription" So again I explain the importance of this medication being administered ASAP and even asked if I could speak to a doctor myself as its a baby and the severity of the consequence should she not have it. The reply i received this time "look i have 27000 patients and the doctors are too busy ring back later and I'll tell you if the doctor has had chance to look at your request but I won't push anything through for you" So my blood is beginning to boil now I ask what I'm supposed to do then, its a serious situation and she will have a fit without her meds? The receptionist answer, "well if she has a fit ring 999 like in any emergency" Gobsmacked and without a clue how to respond to that I hung up. Someone however needs to explain to these Receptionist they are not trained medical professionals and when someone is emphasising the implications of their needs in order to gain help they should consult the relevant medical professionals to get an answer not just for the patients off. This could have been resolved quickly by her simply speaking to a doctor to authorise an important prescription in exceptional circumstances.
Feb 6th, 2022

Unable to score a minus hence a 1. Poor patient care, unable to get through, unable to get appointments. Had to make a complaint about a locum that was dealt with very shoddily. Now in process of registering elsewhere as had enough.
Jan 29th, 2022

Worst doctor's surgery ever, the appointment system is a joke, you will be on hold In a queue to be then told no appointments are available, the receptionists are discussting and have an attitude, I had to report one them yesterday for her attitude towards me, and I am still awaiting a response from my complaint. If I could go to another doctor's surgery I would without hesitation but unfortunately choices are very limited, as Fell view run most if not all the local surgery's. I must point out that the doctors and nurses are great, it's just the reception team let this surgery down BIG TIME.
Sep 24th, 2021