Crown House Dental Practice

I have been with the practice for over 2 decades. In recent months I have noticed a decline in the quality of service. Scheduling errors with the reception staff leading to missed appointments and insufficient time allocated to procedures with the dentist. Furthermore, regular cancellations with the hygienist have meant I am regularly having to visit twice on separate days, which isnt suitable for somebody which has work commitments. I am an NHS patient but have also had private procedures with the practice. It has become evident, not enough time is being allocated to complete these procedures to a high enough standard, resulting repeated visits. A personal example is a filling that would not fill the gap perfectly (it was a challenging location). Both the dentist and I observed on the X-rays that this had not set in place adequately but because of time limitations and curing time we had to schedule another appointment to resolve this, eventually leading to 4 separate trips for a single filling and tooth sensitivity during the interval periods. When scheduling errors are made or when cancellations are essential, there has been no effort to reschedule the appointment. This is not a great service when youre paying 66 for 30 minutes with a hygienist. Its almost as if the practice doesnt want the business? I would have given the practice 4-5 stars 3-4 years ago but within recent times unfortunately I have to downgrade them to 2 stars. Hoping with some improvements to management and customer service practices I can revisit this review and revise.
Mar 31st, 2023

Always give you a warm welcome - today I had 2 sessions, one with the hygienist and a check up. Both appointments were on time and I dare say a pleasure - try the practice, I live in Weybridge but travel to Egham, which I have been doing for the 15 years or so.
Mar 30th, 2023

Sechana and Keira were tremendous today, dealing with my nervousness with professionalism, skill and kindness.
Mar 27th, 2023

Thank you so much to the whole team at Crown House. Its been quite a journey but I can finally talk and smile without hiding my mouth. For the first time in adulthood Im not ashamed by the way my teeth look. The whole team have been so understanding and considerate, great communication and never made to feel like I was a problem when Ive needed to reschedule appointments. What started as an emergency appointment due to a broken tooth turned out to be the best thing I could have done. Dr Sami worked out a longer term treatment plan and communicated every step of the way, keeping me informed about the process and the costs involved and also giving me options ensuring I was involved in the process. I am so happy, I cant stop looking in the mirror! Thank you so so much!
Mar 23rd, 2023

Joining a new dentist today as i feel nhs patients arent as highly valued they wanted me to come back to spend hundreds of pounds which i dont have and explained i am on benefits but also wouldnt refer me to the hospital (which i should of been) so i was left in agony and no help and no further help or advice to how they might of been abale to help me in another way
Feb 9th, 2023