Soya Oriental

Best Chinese in town ! Tasty food, always friendly and quick takeaway :) Parking: On street parking limited spaces
Dec 29th, 2022

Have always used this Chinese takeaway for more than 8 years but after the way I was spoken to by the woman answering the phone tonight when I advised them some of my order was missing and was told the driver would bring the rest I'm 45 mins and I refused it as the food would be cold and I asked for a refund she then told me I couldn't have a refund only a complementary order next time which again I refused given they had failed on their delivery to then be asked in a very sarcastic manner 'are you ok' to which I replied actually no I'm not I'm not well and half my food is missing she then told me i cant keep the duck and get a refund which id never asked for and I said fine I will leave it on the doorstep and she said she will collect it in 45mins she then told me to stop being rude which I wasn't..she then put on a very sarcastic voice again and thanked me for me call! Really bad attitude and you have now lost my custom after 8 years!! I hope the owner reads this cos you seriously need to get rid of her and you process my refund..furious! Just had a call back from the lovely Charlene who is apparently the manager at soya..she accused us of eating the food which I advised her we had unwrapped the food to start shredding the duck, and emptied the chicken into a bowl..so no food was eaten at all regardless of her accusations..she then went into a full rant after I said her voicemail message was aweful that she left on my husbands voice mail she then told me that my husband was embarrassed off me (which was totally vile and totally off subject) she screamed like an unintelligent banshee clearly as she has such low intelligence she hasn't worked out any form of customer service yet! Oh she refused to refund my money and told me i could collect the food by which time it was nearly10pm or she woukd throw it in the bin and id still not get a refund! Appalling!!
Dec 27th, 2022

Food : 5/5 | Service : 5/5 | Atmosphere : 3/5 More
Nov 13th, 2022

Shockingly delayed take away. We have used Soya for many years but wont be using them again. Ordered at 7.25pm and arrived at a quarter to ten. Half of it was cold and congealed. Promised delivery time was 50 mins to an hour. Several calls where we were fobbed off with its next out of the kitchen and its on its way which it clearly wasnt. Already paid for. No refund or part refund. Best offer was a reduction on next order. Terrible customer service.
Oct 20th, 2022

Good price and yum food
Sep 14th, 2022