Hitachi Capital (UK) PLC

Incapable of anything competent! Spent ages on the phone to sort out a problem caused originally by one of their staff not taking my correct address. Literally hours on hold and they always cut you off!
Apr 24th, 2023

I really do not understand the number of bad reviews for this company. I have used them several times. Last year I purchased a brand new high end PC. The recommended finance company from the PC manufacturer was Novuna. I went ahead on the basis of a 0% loan for a year. I then repaid the loan before instalments started. I received confirmation of the repayment by email and in a hard copy. It went as sweet as a nut. Therefore, when I require a loan for a car purchase, I did not hesitate. I went with Novuna. I was on holiday in Chile and I submitted the application. Within a couple of working days the money for the loan application was in my bank account. Personally, and this is the third time that I have used Novuna, my experience in dealing with this company is simply top notch. I was an IFA for almost 25 years. The entire finance industry is stacked to beyond the brim with inefficiency. I used to tear my hair out at the incompetence of financial institutions. Novuna is going well against the grain in this reagrd. They are efficient, friendly and patient in every regard. I highly recommend this company to you.
Mar 14th, 2023

Extortionate penalties for late payments and nonexistent letters.
Oct 28th, 2022

very poor service , was told a 90 minute wait ,so i chose call back option its been 2 days no call back , phone again after 2 days was told upto 31 minute wait ,did not choose call back option waited 90 minutes no one answered ,what a waste of my valuable time, suffice as to say i will not be using Hitachi capital again
Mar 19th, 2022

Surprised they are still in business. Waited three days no reply. They request proofs, I sent them through, then I get an email saying they are not right. I sent them exactly what they asked for. Just requested a cancellation. I took my business elsewhere and got a decision instantly. They should stick to making TVs.
Feb 15th, 2022