iCarLease

If you are looking for a leased car, it would be pointless ordering a car from these guys! Placed an order for a stock car on the 17th of May and I was advised a turn around time of 2 weeks as apparently it was just an admin change of ownership. It has been over 6 weeks now and still no sign of a car, they keep stringing me along on a weekly basis without any follows up. Keep pointing fingers at Mercedes which is starting to feel like an absolute baloney! A simple name change cannot take 6 weeks, we are in 2022! If this was not bad enough, I have been chasing them for an update and the sales person Craig promised me with an update 3 days back. No communication at all so far, just like the past 6 weeks. Needless to say, an extremely frustrating experience and I would caution you on engaging with them to secure a car. Updated in response to the reply below - First of all thank you for taking the time to respond to me. I do look forward to hearing from you further. However, I think you need to recognise its about securing an order based on expectations being set. I was told a worst case scenario of 2 weeks. I wouldnt lease a car to the customer if I cannot control the deliverables as it forms a fundamental part of that arrangement. Secondly, this whole notion that I should be indebted to you because I am not having to wait 6-8 months for a new car, is quite frankly rather patronising! A customer goes for a lease option for a stock car based on the idea that he/she would get it delivered in more or less the timeframe advised. 6 weeks later no sign of a car and being defensive on new car delivery timescales, quite frankly clutching on straws!
Jun 4th, 2022

A massive thank you to Craig who helped me through the process of the car. Great helpful man
Apr 13th, 2022

Always coming up with cheaper deals compared to other on the market. Returning customer.
Mar 28th, 2022

Craig and Gareth were super found me a great deal, quick when responding to my questions overall amazing experience.
Mar 15th, 2022

Ryan was very proactive & a pleasure to speak to, thank you for the great service. Car is now ordered & we hope the ongoing service is just as good
Aug 6th, 2021