Handicabs Limited

Easy to book, disappointed that they arrived 15 minutes late which meant we were late for the funeral we were attending
Sep 13th, 2022

Outstanding service. Very well looked after by the driver who patiently helped my granddaughter and I, load her baby, his buggy and all our shopping into the car
Apr 28th, 2022

I had an unfortunate experience with this company where I missed my train due to lateness of the taxi driver and had to pay for another ticket. I tried by sending a reasonable email which was simply laying out the facts of what had happened to ask for some reimbursement from this company. However I received a very strongly worded and insulting email from the managing director of this company. Luckily my family moved away from this area so none of us have to use them again but what I would never use them again if I was in this area.
Dec 2nd, 2021

Really disappointed with the service or lack of! Booked a cab for 5pm at 5.15 no cab or text to say it was on way, so I rang the office only to be cut of not once, twice but three times when I gave my name and address! You have now lost us as a customer.
Jan 14th, 2020

An issue with driver behaviour / fares. Collected from marwell hotel to drive to Winchester at noon this Saturday. Drive was fine. ( In fact the driver made a point of not following the route on his gps as he correctly knew a quicker route). On the dashboard was an old fashioned digital fare meter. The indicated fare was immediately higher than that as displayed on the driver's dash mounted phone (which also displayed a trip meter and fee ) by about 5. This variance remained the same throughout the journey which I was careful to observe. It was hard to miss as the phone displayed large red numbers for the fare. the fare on the other device was quickly approaching the 18 fee ( quoted from the booking office) by the halfway point of the journey. 1 minute from the end of the journey (based on the driver's phone screen) we got out. "Is it 23?" My fiancee asked, reading the "meter" on the dashboard. In very broken English the driver responded something like "oh yes thank you very nice mumble mumble" at which point I asked him "what was the fare on the phone" (politely). There was no hesitation before he commenced poking at the phone screen before declaring, after a moment of mumbling, "18 pounds". I could see no figure was displayed on the phone screen however. I gave him 20 and we left cordially. In short; it was clear to us both that this was some very poor attempt at deception. What's more, it made me reflect on the driver's near constant attempt to make conversation on the journey. What had originally seemed like someone trying to make chit chat and point out random facts about the villages we passed now seemed more like a deliberate demonstration of his poor English to provide an excuse for some "confusion" in the event he was challenged over his little scam. The fact he displayed a Bangladeshi flag on the dashboard as well just made me feel this was a prop for this ruse. I come from London so have used cabbies that come from all over the world gratefully. Very rarely have I had any issues ( occasionally the excessive extra charges have appeared and unusual routes have been challenged) but it saddened me to experience this new dishonesty. It was clear to both of us this was an attempt at dishonesty, backed up with the argument of a "language barrier" and of course the spectre of racism as a reason not to challenge the matter. You can of course suggest we were reading too much into this. Understandable. But that's also the beauty of this little earner; You can argue the toss. Doesn't explain the two different fare meters though. Luckily I'm not local so won't need thisc firm again but tourists being collected from hotels might want to be careful.
May 6th, 2021