HSBC

Had a very good experience in the branch today. The staff were very helpful and talked me through the details of what I needed to do. I do hope they don't close this branch, as it makes such a difference to speak to a human and have your questions answered properly.
Mar 5th, 2023

Tried to open an account for my foster child. Staff incredibly poorly trained, one said twice that I'm not on the birth certificate (I'm not the father obviously), said I need to provide explicit proof that I'm allowed to open an account for them. I had a letter from social services saying that we had been sent the birth certificate so we could open the account, but that somehow wasn't acceptable. Went back, another muppet wouldn't accept a specially written letter from social services saying we had the right to open her a bank account because the letter, addressed To Whom It May Concern as it was for the bank, didn't have our address on! Gave up , went elsewhere.
Jan 10th, 2023

Easy parking nearby. 60p 30 mins. Staff and machine banking.
Dec 24th, 2022

Extremely helpful and friendly service.
Sep 10th, 2022

It's our local HSBC so don't close it. We need local bank branches where people can access real people with face to face problems. For most banks you still have to wait half an hour to reach a call centre that is not even in your own country with people that are working from a script. Your local branch can work outside that script. Besides not everyone is comfortable talking on a phone.
Jun 26th, 2022