Eastham Group Practice

Poor
May 4th, 2023

The while booking system is a shambles
May 4th, 2023

Awful in every way. waited in the queue for ages, finally it was my turn, I heard the receptionist sigh and hang up instantly. I also remember being in a queue for 2 hours trying to get seen and they hung up, I rang at 8:01
Apr 26th, 2023

No appointments, ever! Terrible service
Apr 25th, 2023

I have been with Eastham Group Practice for over 40 years and I will be leaving soon. The service is abysmal since Dr Bush retired. It is impossible to see a doctor, even if you specifically ask for one. Instead you are seen by other medical staff, who I can only describe as hostile and make you wish that you hadnt disturbed them. I feel very uncomfortable each time I go now. A consultant asked me to complete a form and pass it on to the gp, who was then instructed to send it back to the consultant. I gave the form to the surgery in November. I chased it up yesterday (19th April) and they hadnt sent it on to the consultant. They promised to send it that day. Just 5 months late. Another example I was very ill with a chest infection. I had a chest x ray and after a few days I received a text that an appointment with a gp had been made for me in 6 days time. The gp told me I needed antibiotics. So the surgery knew for 6 days that I needed antibiotics and didnt inform me. I complained and many months later I havent heard anything, even after chasing it up. I will be going to a higher authority. The gps are very helpful themselves, but it seems they are now a protected species. What a shame.
Apr 19th, 2023