Dr. Poolo's Surgery - Rush Green Medical Centre

All rude staff, doctors arent interested in helping, may aswell leave the door open on how quick they push you out. Once my referral is through I cant wait to leave this surgery. Receptionist asked me why I kept ringing (older one) because I needed medication I called them once spoke to the other receptionist (young girl who is nice) who told me to call back so she probably felt stupid after I told her.
Apr 11th, 2023

Dr poolo was an amazing Dr. and Dr. Vinod is really good too, however I am not so happy with reception staff. I'm not sure if it's reception themselves or if it's thw doctor who is not only taking more than 2 weeks with a letter that I have requested, but they aren't even providing me with an email to say when the letter will be coming? Or that there is a delay. I will be terminated by my employer if I cannot get this letter I have been verbally telling them the doctor said: "tomorrow" or "Tuesday" which is now making me look irresponsible infront of them. Unfortunately we live in a modern century where officials don't agree to word of mouth and need written confirmations even if it is a delay. I have now time until Monday 5PM before business hours however.. Old reception staff was better. I'm glad Mr. Raj is still around. New lady at reception is rude, not apologetic and not very friendly. The girl is very young and needs more training. The care at the surgery very good, but now that things are changing and Dr. Poolo is leaving I think it's getting messy.
Mar 22nd, 2023

If I could give 0 I was giving 0. We just moved with family in the area and we decided to register to this GP, the lady that is sitting at the reception is very RUDE. She gave me all forms that I have to complete to be registered and she said that I have to bring copies of passports and proof of address. When we attend will all documents and forms completed she said that she needs printed our settlement status proof, by saying all of this she was completely rude and uninterested to register us or to help us. I dont understand how so incompetent people are working on the reception desk. They dont care of the time that you are loosing that you are coming with the kid on rainy and cold day. People avoid this GP dont lose your time. Here inside the building are 2 GP practice so we just decided to go with another one straight away.
Feb 2nd, 2023

Absolutely appalling service. Had to call the police to the surgery due to DR poolos abusive conduct in which I have on video as I had to record for my safety after previous interactions with this awful human being. After seeing the evidence the police advised me to seek advice as they believed I had a claim for medical negligence as they said they have a duty of care like themselves and what I was going through was completely unacceptable and apologised on their behalf. Ive been through hell and back over the past 6 years. Nobody should be treated this way so I advise everyone looking for a doctor in this area to steer clear as you will certainly not get the medical attention required which like myself could cause your condition to deteriorate
Nov 29th, 2022

Disappointing healthcare support, especially with a newborn baby. Had our 8 week check and the receptionist did not even book this in for both myself (mother) and baby. When seeing the nurse she had to call Dr Poolo to do the examination which was rushed. I was unable to ask any questions about concerns I had for my baby, but when asking one simple question Dr Poolo said to go to A&E or call the health visitor. Very negative attitude especially when you expect your GP to support you. It feels all staff members are not happy with their jobs and I would expect them to be passionate about what they do and care for their patients. Definitely not a positive experience at this GP. Dr Poolo even said to me if I am not happy then change GP or just make a complaint in an aggressive mannerism.
Nov 7th, 2022