British Heart Foundation Furniture & Electrical

I've given you 5 stars mainly for the customer service from Sally, this lady helped us on Sunday 19th March 2023 I would say after going to Brighton London Road bhf shop where we will never shop again due to the main facts that your customer service is rubbish and not being able to buy anything due to not delivering to Newhaven and then going to Eastbourne bhf what a complete difference this place cares about their customers please if you could I would be grateful if you could let Sally know she was wonderful with us and better than brighton. We believe there sales must be low as they cannot be bothered with customer service unless you can take the items with you, I myself have needed heart operation and I wasn't looking for a deal just a delivery. Eastbourne bhf is next to none the best customer service and care I have seen in a very long time so just one last item to say, a great full thankyou Sally for caring about your customer and the shops image I personally would recommend you for any customer service job anywhere. Thankyou Sally have a wonderful day.
Mar 3rd, 2023

Nov 4th, 2022

Great charity store, staff were nice and helpful and the store had a lot of amazing quality furniture. Purchases a real wood table and set of 4 chairs here, 160 in total, this would of cost me 400+ for a new one.
Aug 28th, 2022

Horrible appalling rude over the phone even one of the managers under the name of David kept talking over me using an aggressive approach and condescending tone with me when making a complaint over how rude their movers were refusing to move my washing machine one more meter, instead of an apology he defends them shouting at me refusing to let me have his above manager's.name which I'm entitled to in addition hanging up on me ignoring the phone thereafter. He should be sacked I will post further negative reviews if I don't get an apology for his unacceptable obnoxious conduct specially with a paying customer and will take my customs elsewhere where they treat me with the respect and dignity every person deserves.
Jun 25th, 2022

Telephone manner is appalling. When I rang the lady who answered was very abrupt & kept talking over me.
Jun 6th, 2022