Serenity Funeral Directors
Hours
Chamber Rating
-
Susan Body
Feb 23rd, 2023 -
Maria Jackson
Wrong coffin .Carol denied my mum. Asked for a bright red wicker one even though she charged my mum and extra 337.00 for it . Mum took out the plan ,I was present , mum pain over 4 grand in full . Having being given 6 months to live . Mum turned up in a ugly red ply wood box . Even though I had been in and spoke to Carol the day after my mum died . To finalise details . Carol then lied about not knowing about the wicker coffin . Complaint put in investigation etc , partial refund ( given to mc millian nurses . As Carol did know but ordered the wrong coffin . What hurt the most is I'm grieving my darling mum and she can't be honest about a mistake . We are all human after all . Just be honest and kind . Don't lie to a grieving person .that's just cruel .
Jan 9th, 2023 -
Lena Jones
The staff at Serenity have made a a difficult time easier with their friendly and compassionate help. They have offered help even after my Dad's funeral to call them at any time if we need a chat and support. They never made me feel stupid for asking all kinds of questions. A big thank you to Carol and Rob for your support and professionalism.
Aug 3rd, 2022 -
GEORGINA Redmond
Amazing service from the very first visit. Thank you to all the staff but particularly Carol and Steve who were professional but also caring and answered all our questions. My Mum was treated with dignity and given the tribute and care she truly deserved. We cannot thank you enough.
Apr 13th, 2022 -
Margaret Price
Thank you Serenity Funeral Directors for making the funeral of our mum such a wonderful experience. Your expertise helped us through this difficult time with warmth and sincerity. All our requests were handled with the utmost professionalism which resulted in a wonderful occasion. Special thanks to Natalie who gave us great support. The Parry family
Jan 16th, 2022
Contact Info
- (132) 388-8516
Questions & Answers
Q What is the phone number for Serenity Funeral Directors?
A The phone number for Serenity Funeral Directors is: (132) 388-8516.
Q Where is Serenity Funeral Directors located?
A Serenity Funeral Directors is located at 43 South St, Eastbourne, eng BN21 4UT
Q What is the internet address for Serenity Funeral Directors?
A The website (URL) for Serenity Funeral Directors is: https://www.dignityfunerals.co.uk/funeral-directors/locations/england/east-sussex/eastbourne/43-south-street?utm_source=google&utm_medium=listings&utm_content=00293&utm_campaign=local_listings
Q What days are Serenity Funeral Directors open?
A Serenity Funeral Directors is open:
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 9:00 AM
Thursday: 9:00 AM - 9:00 AM
Friday: 9:00 AM - 9:00 AM
Saturday: Closed
Q How is Serenity Funeral Directors rated?
A Serenity Funeral Directors has a 4.3 Star Rating from 10 reviewers.
Hours
Ratings and Reviews
Serenity Funeral Directors
Overall Rating
Overall Rating
( 10 Reviews )Susan Body on Google
Maria Jackson on Google
Wrong coffin .Carol denied my mum. Asked for a bright red wicker one even though she charged my mum and extra 337.00 for it .
Mum took out the plan ,I was present , mum pain over 4 grand in full .
Having being given 6 months to live .
Mum turned up in a ugly red ply wood box .
Even though I had been in and spoke to Carol the day after my mum died .
To finalise details .
Carol then lied about not knowing about the wicker coffin .
Complaint put in investigation etc , partial refund ( given to mc millian nurses . As Carol did know but ordered the wrong coffin .
What hurt the most is I'm grieving my darling mum and she can't be honest about a mistake . We are all human after all .
Just be honest and kind .
Don't lie to a grieving person .that's just cruel .
Lena Jones on Google
The staff at Serenity have made a a difficult time easier with their friendly and compassionate help. They have offered help even after my Dad's funeral to call them at any time if we need a chat and support. They never made me feel stupid for asking all kinds of questions. A big thank you to Carol and Rob for your support and professionalism.
GEORGINA Redmond on Google
Amazing service from the very first visit. Thank you to all the staff but particularly Carol and Steve who were professional but also caring and answered all our questions.
My Mum was treated with dignity and given the tribute and care she truly deserved. We cannot thank you enough.
Margaret Price on Google
Thank you Serenity Funeral Directors for making the funeral of our mum such a wonderful experience. Your expertise helped us through this difficult time with warmth and sincerity. All our requests were handled with the utmost professionalism which resulted in a wonderful occasion. Special thanks to Natalie who gave us great support.
The Parry family