The Arlington Road Medical Practice

A long waiting list but not their fault. The dermatologist who I saw did a fantastic job and was super friendly as well as explaining what he was doing. His assistant was very good as well. Nice to have a humane experience.
Apr 1st, 2023

This surgery is the best that I have ever experienced. The reception team are friendly, professional and conscientious. The GPs that I have seen have all been very attentive and supportive in managing my chronic conditions, and I have confidence that I can get an appointment when I need it. It would certainly be a 5* review if the over-zealous appointment triage policy was reviewed. If someone reports a lump, for example, a telephone triage shouldn't be necessary as the assessment is exactly the same over the phone, just minus the physical examination.
Feb 28th, 2023

The doctors are not confidential with your information
Feb 22nd, 2023

I called this week in order to arrange to discuss with a doctor. They told me for that I have to call at 8:30am in the morning. I did that and I was cut off in the morning as there were "high volume phone calls". I explained to the receptionist what happened and she said it is nothing she can do. I asked her if I can book an appointment with a doctor and she said no. I asked her if I can discuss with a doctor and her answer was "there is no doctor at 11am in the morning, they are all gone". I am a doctor in the hospital and calling my GP and receiving that answer it really worries me. Eventually they told me it is nothing they can do, keep trying and "goodbye", without letting me to say anything else.
Feb 12th, 2023

Still not good enough for face to face appointments, absolutely not acceptable.
Jan 17th, 2023