Santander

I would not recommend this bank to my worst enemy. Upon moving abroad, my husband lost his wallet, and had to cancel his cards. They flatly refused to send a new card until 3 weeks had passed as a 'security measure' despite us informing them of our move, and giving them the new address. Twice. If it had not been for my separate account at another bank, they would have left him stranded in a foreign country without access to his money. After finally getting a new card, Santander sent a new pin, which we never received, so when we came back, he could not use his card, as the pin had been changed. Finally, after going in to try and sort this issue out, my husband pulled out his wallet, dropped his bus ticket, and a member of staff pocketed it! He cannot have missed my husband drop it, and it was only when my husband overheard the staff member commenting 'oh, it's 5.60, that will cover my fare home' and my husband inquired it anyone had found a bus ticket, the staff member walked off, fished the ticket out of his pocket (in plain view of my husband) and said, 'oh yeah, here you go, someone must have handed it in'. What a joke. Needless to say, as soon as possible, we will be closing his account here.
May 1st, 2019

The cash machine was unusually attentive and chatty today.
Aug 7th, 2022

Please can you tell me why you SANTANDER lot say the opening times are 10am till 2pm and visiting your misleading web page the Eastbourne branch is say its open at 15.15????? I just hope that some elderly person dosnt decide to put there lives at risk to visit your branch and many more like bexhill for instance. Sort your selfies out or people will DIE coz of your incompetence. Your TV advert says your for the PEOPLE!!!! My arse.
Jan 1st, 2021

Very bad experience of customer service by a staff member. Mr E. Harrison was extremely sarcastic & rude to me when I went in to ask a few questions. I wont be returning.
Oct 27th, 2020

Wrong opening hours, wasted journey.
May 5th, 2020