NatWest

I bank with NatWest but I have to say this particular branch is very slow , last time I visited I actually walked out because I was waiting to long & I'd gone there to sort out the same problem I had today 22/4/23 which wasn't even that complicated just a simple e mail issue . After nearly 45 mins waiting I was then told to call the rewards team on a separate number honestly why they like many other banks have decided to close so many local branches is beyond me, my branch in peacehaven when it was open was absolutely fantastic not a single issue ever , so much for cutting back & technology not all its cracked up to be
Apr 23rd, 2023

Jan 12th, 2023

1hour wait. Not good enough.
Dec 28th, 2022

Would not recommend this bank , totally unhelpful with a recent issue, left without a bank card for 17 days!
Dec 4th, 2022

Poor service several times this year. I do not like the queing system in place. Had to wait over an hour twice to ask a simple question which was not available on the website. Staff do not seem very experienced and professional. Wrote a letter of complaint to the manager but have not received a reply. This is not the NatWest Bank it used to be.
Nov 19th, 2022