Powder White - Ski Chalets Hotels & Apartments

They go below the bare minimum when it comes to customer service. Extremely unhelpful in all facets and retort to lies & false accusations when you call them out on it. Nothing is beyond reproach when it comes to these 'cowboys' of the ski chalet world. Be VERY careful
Apr 2nd, 2023

Horrible booking agents, gaslit us into thinking we hadnt booked the appropriate accommodation, but when we reached out to the chalet owner directly he confirmed all aspects of the booking were correct. Robin, in particular, threatened to playback a supposed phone recording she had of us giving her the incorrect details - when its clear shed made a massive error. Never use them, not worth the hassle and the horrible customer service.
Mar 7th, 2023

A group of us went with Powder White to St Anton, just as COVID hit in 2020. Powder White's management of its paying clients was appalling. St Anton shut down, we went home early and PW's staff just vanished into thin air, with no attempt to coordinate or check. We were abandoned to our own devices to book flights, get to the airport. Not a word from them then or when we got home (all with COVID). If the measure of a company is how they act when things get tough...don't go anywhere near them
Aug 17th, 2022

Jul 16th, 2022

Avoid at all costs! Despite now offering a 100% corona refund for new bookings, they refused to refund us a single penny for our trip in March 2020 which was cancelled due to C19, or to make any other reasonable engagement (partial refund, voucher, ...). Powder White has not even been reasonable enough to refund us costs not incurred (tourist tax paid up front, costs for all inclusive food and wine for 15 people, ...). We feel unfortunate to have dealt with such a callous and unreasonable company, and hope to warn any others to avoid similar future experiences.
Mar 21st, 2021