Chestertons Estate Agents Putney

Unprofessional is an understatement. Booked 2 weeks in advance and on the day no one showed up. Called the office and they denied all knowledge of the appointment. What a waste of time.
Feb 20th, 2023

Henry has been amazingly helpful throughout the process of buying my first home. He had great knowledge of the area and what to expect. He made what could have been quite a stressful and confusing experience much easier to understand. Thank you Henry!
Jan 14th, 2023

3 months after moving out, the previous tenants still haven't received their deposit back despite both me and them completing all the required procedures. I put a letter by registered post to the Chestertons CEO yesterday. Let's hope he can sort it out. Judging by some of the previous comments this particular branch has form when it comes to not returning deposits.
Dec 21st, 2022

The worst experience with an estate agent I have had, and as we all know, that is saying something. Waiting 7 months now for return of deposit. Countless emails and phone calls to Chestertons. The lady who is my point of contact seems civil enough, and fills you with great confidence on the phone, but then nothing happens. Now either she is being given too much work, incentives for new sales and rentals are so strong that she neglects unincentivised work, or she is just incompetent. It is not for me to say which, but something is terrible wrong here. AND THE TIMES I HAVE COVERED/TURNED A BLIND EYE FOR CHESTERTONS- From the moment we turned up at our new home and the door was left open after their inventory check, I should have known what to expect. Numerous 6 month check ins were cancelled or rearranged at the last minute, and this is before we passed into the care of one particulary hapless gentleman. Paulo Machado his name was, oh boy. Called me by the wrong name in emails, multiple spelling mistakes in emails, asked if he can attend for 6 month review, changed the date, asked again, i replied within 30 minutes to say yes sure see you then, he didnt turn up, says he didnt confirm to my confirmation! Then he tried to tell me i owed an extra months rent. This went on for several days and emails until i escalated it over him and was told I am correct. I'm looking through my emails so have it here actually: Hi Dan, Paulo has sent your email across to myself, and please accept my apologies you are not in arrears, however due to an issue with the way accounts had allocated your payment the system flagged up as such. We in fact hold a 2,000 overpayment on account for you so you need only send 100 next month. Kind regards, Siannie Clayton MARLA Senior Consultant So I had already been overcharged by a month! and Paolo wanted more. Shortly after this interaction I was informed that Paolo and Chestertons had gone their seperate ways. There is more but i must bring this review to an end. I've just had a message from my old landlord actually to say that he signed the paperwork a while ago, so it looks like I will be pursuing legal action against Chestertons for witholding funds for more than 7 days after agreement. Thankyou for you reading. Dan
Nov 28th, 2022

For what was a difficult sale, well done by Rae of Chestertons for finally getting it over the line.
Nov 26th, 2022