Kleo Putney

Excellent service
May 1st, 2023

Service: Spray tanning
Apr 25th, 2023

Always an amazing service.
Apr 19th, 2023

Very clean and offer lots of services, loved my spray tan
Apr 18th, 2023

Booked nail appointment through treatwell in the morning for the same day. Unfortunately at 12pm i had to deal with something at work, dragged into numerous meetings with no chance of notifying the salon or cancelling the appointment. Had an awful day at work! Kleo of course called and left voicemail that i missed appointment. As soon as i am out of the meetings i called back, spoken to receptionist, apologising million times and explaining what happened, saying i had such a terrible day and asking if its a lost appointment or if i can please re-schedule. Receptionist said unfortunately due to the policy - it's a missed appointment. Well, dont think 24 hr cancellation policy would be relevant here as i booked the same day. But anyway, I don't like leaving poor reviews, however, here is my reason for doing so: They operate in a service industry, so end goal is a happy customer. Right? I checked on Treatwell if there were further appointments the same day - plenty of slots..In order to provide a great customer experience for existing or a new client they could have said something along the lines 'dont worry, we understand it, happens with everyone, and we can see you had a very difficult day, our salon wants to see happy customers, therefore, screw the policy, you never done this before, we will re-schedule for you FOC, here is the number of days we can make it work for you.' If they would have done - we would part with a 5 star review. After conversation with Kleo I felt even worse than on those meetings I had. A bad day and no nails done plus lost 30. I know I wasn't right in the situation, but Kleo could have handled the situation differently. Service: Pedicure
Apr 10th, 2023