Jackson & Nuttall Veterinary Surgery

Ive took all my pets to this vets for the last 20 plus years. During the past 2 years I have found it very difficult to get an appointment for my animals. Every time I have rang them I am told continuously they are short staffed etc and can I ring another day or even try and get treatment from a different vets. Ive tried to complain to a manager and was told by Caroline the receptionist that no one is in to complain to and to ring back next week or send an email then she hung up. Seems Jackson and nuttall have really gone down hill since Alex and Cathy retired and now basically they dont care. Avoid this vets at all costs and take your pets elsewhere. Im going to cancel my pet plan with them too.
Jun 19th, 2022

Wouldnt use this vets ever again, Ive been a customer over 20 years last Monday (27/06/22) I had to have my very much loved Jack Russell put to sleep. I arranged for my dog to be collected and cremated she was to be picked up on 30/06/22 and brought back to the vets on the 04/07/22 her 12th birthday, I rang the vets to arrange a time for me to collect her to be told she hadnt even been picked up because I didnt inform the surgery to release her. I paid for a service wasnt told from the vets I had to do this. So on 04/07/22 I had to collect my deceased dog that they had for 7 days and take her to Leyland in Preston to have her cremated they passed me my Milly in a see through red carrier bag with her head exposed which was very upsetting & destressing for us has a family. Also the receptionist who is very rude showing no empathy at all towards us. Absolutely heartbreaking. PLEASE DONT LET THIS HAPPEN TO YOUR FUR BABY
Jul 18th, 2022

We've taken our animals to Jackson & Nutall's for decades but that will now come to an end. They refused outright to see a puppy who was on a brink of death as an emergency, even when we had multiple other animals registered with them already. All because they are "not taking on new clients" just find this bizarre, there's not taking on new clients, and there's just out right refusing to treat a dying puppy for an already long standing customer. Armac sorted him out eventually and were brilliant. I will be taking all my animals to different vets, advising everyone I know against Jackson & Nutall, and obviously never be using them again. They don't really care about animals anymore. Shame on you.
Jun 4th, 2022

Tried For over a week to get in touch with this pet re: my dogs flea and worm treatment and can get no answer on the telephone even though the website says Im ringing in the Correct opening hours the answer machine says call when the practice is open This is very bad as any pet insurance is invalid if it treatment preventative is not given at the correct times therefore enough no alternative now but to search out another vet very sad when Ive been with these facts for over 30 years
Jan 5th, 2022

I gave been going to this vet for over 30 years they have always been fantastic until covid struck Olivia had a baby Lynn went to south Africa my dog recentry passed away after seeing various locums getting new puppies I don't think I will be coming back very sad
Oct 27th, 2021