JB Jessop

Ive had to change my five star review. To 1 star after my last encounter with Lawrence. Ive been shopping with them for 4 years and have spent 100s of thousands of pounds on materials as I am a contractor. I ordered some timber on 13/03/2023 in the morning to be told I would have it later the same morning. I waited and called 3 times in the afternoon as it had not arrived and I have people who work for me and the material had ran out. While I understand it was not delivered because they had transport issues and these things happen I was not happy how I was spoken to the next day. When I called in the morning He quoted I called him 8 times and lorry had broken down. When I just called him once the following day to see what was happening as a normal person would. He then went on to say you can go and buy it somewhere else the other guy who works there is very welcoming and ok but this guy Lawrence has attitude problems. You cant speak to your customers how you think is right. We are not taking materials for free Rather Im putting 100s of thousands of pounds in to a local builders merchants but I dont think he seems to understand that. For that reason after many years of business I will no longer shop here. I would rather spend a little more elsewhere to receive a better customer service and be valued. Lawrence needs to sort out his attitude issues and if he dont know how to talk to a customer without his sarcasm or with a welcoming attitude he is better off loading lorries in the yard instead of working in the front.
Mar 13th, 2023

For all your build needs
Mar 12th, 2023

Nov 23rd, 2021

20-100% more expensive than Wicks/Toolstation I shopped there a few times as it's closer and more convenient than Wicks/Toolstation but their prices are 20% more than what I would have paid for bonding plastered or multicoat in Wicks (I get 10% off) and 100% more than Toolstation for plastic hawk and some pipe fittings. When I asked if they could discount a little was told a very straight NO. Thought I was helping a local business but clearly they are doing well and don't need my business.
Aug 14th, 2021

Had an account here for over40 years all ways very helpfully staff
Jul 31st, 2021