Zip Water UK

You should try working for them, atrocious company. I had an appalling manager Neil Coynt, I hated every day I worked there. Couldn't wait to leave.
Mar 20th, 2023

I have been trying to get a refund for weeks without success. I had to phone for a replacement water pump for my zip and the engineer fitted it. Unfortunately the pump went again after only 1 week so I phoned Zip to explain the situation. The engineer returned and fitted a replacement. Zip charged me 147 for something which should have been replaced for free under the warranty. They agreed that this should be free but I have been waiting weeks for it to be returned to my bank. Zip have ignored all the emails I have sent them, to say I am not impressed is an understatement.
Nov 6th, 2022

Not even worth a star but you cannot post without one. A very expensive waste of a cupboard in the kitchen as the tap seemed to be faulty more often than in worked. The contract for servicing is over priced too as one visit cost 548.40 as the engineer said the tap was useless but had to pay the full years contract. We run a small care home and loved the idea of safety for our service users whilst retaining their independence but this product failed to deliver. We currently use a water Heater / Cooler from Virgin on a monthly contract and are much happier and its so much cheaper.
Aug 12th, 2022

We had a Zip tap installed in our new house in August 2019. Since then we have only had the tap fully working for a few weeks and have experienced a catalogue of problems. We have had both Zip and local service engineers to visit us and have had virtually every part replaced but still 3 years on we don't have a working solution. It is now 13 weeks since our local service agent last visited and reported back to Zip that he had tried everything without success. Customer service do not return our calls and the last email over 2 weeks ago said our problem was now with management. Clearly Zip have no solution, they won't replace our tap and don't want to give us our money back. Our customer experience has been poor and for the money paid our whole experience is totally unacceptable.
Oct 22nd, 2022

Chased an order via email. No response after 5 days. Phoned several times, always on hold, and number 1 in the queue for over 30 mins. Seems they have no staff or anybody available to help.
Jul 1st, 2022