Western Avenue Surgery

I'm glad this surgery is closing. I've had many GPs in my life but this HAS to be the worst. The new receptionist is very very nice, however some others that work when she isn't working are just rude and unhelpful. Several times I was asked to pick up a form for a stool test, and every time I went a day or two after and they hadn't even prepared anything and always took long to confirm because they had no clue. Doctors don't seem to care at all. I've let them know several times of an issue I've had for over 3 years, they never believed me and kept prescribing tablets that didn't work. At the end, I had to slightly raise my voice and really voice my concern in a dark tone for them to take me seriously and refer me to a specialist. Have they actually? It's been over 2 months and I haven't received any letter. A disgrace for a GP in a first-world country, people in countries like Spain have better healthcare service. Do us a favour and never open a GP in an old cottage house - it's ridiculous and looks cheap.
Sep 20th, 2022

Jun 20th, 2022

Absolutely insane, busy at all times and the receptionist completely useless
Jun 15th, 2022

The worst practice ever!! They never resolved any of my problem. Every time I call I get told "we already pass through the doctor you just need to wait". So far is already one week I'm waiting for my sick notes and I'm keeping calling them every single day. Thanks to theme I won't recieve any payment from my job. Furthermore, I was assured the referreal for my doppler scan was passed to the hospital around 8 months ago and for weeks I have been called back and forth between hospital and GP because the hospital was saying they sent to the wrong the department but the only replied I ever had from the GP was that "we already pass through the hospital you just need to wait". So as I really needed the scan, I had to get it privately (even though completly entitled for the NHS). Every time you want to book for an appointment you have to wait for mininum of 2 weeks for a negligent 2 minutes call. I have already lost all of my hopes to get my sick note, exactly the same way I have lost them for my doppler scan. It is already one week and I didn't recieved any response yet and the recovery time needed was for 2 weeks. The first thing I'll do as soon I'll start feeling better will be surely move to another GP practice! This one is just a SCAM!! This is not a luxury business where people can live without your services, you are dealing with ill people that have no any other option than get through their GP, SHAME ON ALL OF YOU FOR YOUR NEGLIGENCE!
Jun 2nd, 2022

This is surely the worst GP practice on earth
Jun 1st, 2022