Hearts & Roses London

Hearts & Roses is an amazing clothing brand that offers a wide variety of vintage-inspired clothing for women. They have everything from dresses and skirts to jackets and cardigans, all with a unique and feminine flair. The quality of their clothing is top-notch, and I always receive compliments when I wear one of their pieces. I highly recommend Hearts & Roses to anyone looking for beautiful and stylish clothing that is both affordable and high-quality.
Apr 26th, 2023

Great variety of clothes and the customer service was very helpful. Just sharing my experience here , purchasing dresses never been so delightful from this website. I recommend everyone to definitely buy from this place, 5 stars or more for the excellent service provided.
Apr 23rd, 2023

I recently ordered a dress from Hearts and Roses London for my wife, and I have to say that I am blown away by their customer service. From start to finish, the experience was fantastic. Moh and Omid were incredibly responsive to my questions and concerns, and they went out of their way to ensure that me and my wife were completely satisfied with our purchase. The dress itself is absolutely stunning. My wife received so many compliments when she wore it out. I would highly recommend Hearts and Roses London to anyone looking for high-quality, beautiful dresses and exceptional customer service.
Apr 23rd, 2023

Beautiful coat.. Very quick delivery.. Well pleased. So much so, I've ordered another (different) coat straight away?!
Dec 15th, 2022

Appalling customer service and poor quality items. Quality assurance threshold must be very low. Avoid this company. I saved up and bought a beautiful coat (Fiona). I wore it a handful of times between mid October and mid December when I realised the pocket had started to come away. I used the pocket for gloves not 5kg weights so was disappointed this had happened. Then I noticed a big part of the stitching (around 30cm) had come undone in the lining inside the coat. It hadn't torn but the stitching had come out. As I had worn the coat less than a dozen times in 2 months, I assumed the coat had a defect and emailed Hearts and Roses London. I was told to send it back and I'd get a replacement. I was relieved and asked for a returns slip. The same person emailed me the returns form and asked if I could wait until the new year to due Xmas and the postal strikes. I was more than happy to. In the new year I emailed them to ask if they charged postage on faulty returns when I was told by another member of staff that unfortunately they could not accept the faulty item back as this was against their policy. I didn't understand as we had an agreement. After a few emails back and forth I was emailed by the original person that accepted the return in the first place. They stated they didn't understand why the other staff member accepted the return in the first place as it was against company policy and as I'd had the coat longer than a month, it was wear and tear. I pointed out it was actually them that accepted the return to which I got a "the other staff member must have not changed the email signature" response... This coat was a lot of money for me and I wrongly assumed higher priced products meant good quality. They assured me that all items are quality checked but perhaps the stitching is not checked?! I was pretty upset but was offered first a 10 then a 20 refund to cover the costs of getting a tailor to fix the coat which is better than nothing. After doing some googling I was enraged to see others having similar issues so I just hope that by leaving a review, I can save others from buying poor quality items.
Jan 26th, 2023