Hardy & Draper

Excellent shop with a good range of stock. Very helpful and professional staff.
Apr 17th, 2022

Efficient friendly and understanding
Mar 27th, 2022

Very helpful staff, good selection of carpets and flooring, will be placing an order in the next week or two
Jan 5th, 2022

Only one staff on he was busy. NO help, expensive, walked out.
Nov 7th, 2021

I wouldn't recommend this company to any one in the area, the out dated store, which has been taken over recently, has plummeted its customer service ever since. The guy and lady running this shop now bring their own problems in to the store i was told on more than one occasion that the lady had some personal problems and i must forgive her forgetfulness because of this. Her forgetfulness ruined a fitting date and lack of communication meant there where several other problems along the way. These two staff running the store seriously need some customer service training, or maybe a side step to allow younger more customer friendly staff to take over. The guys attitude when I was picking carpets was one of couldn't care less if you buy something or not....in fact he didn't leave his chair and desk at all during the 45 minutes i was in store viewing carpets, and he felt it acceptable to answer my questions from his desk shouting across the store... The whole customer journey felt like something from a 1980s Carry On Film.... Its understandable why customers head towards places like Fosse Park or town centre larger more recognised stores, when you have village shops like this... I know where Im going now and its not Hardy & Drapers...
Oct 21st, 2021