Factory Direct Beds

I have had 3 beds I cant fault any . The staff are really help full xxxxx
Oct 26th, 2022

Called in today as a returning customer. Have always had excellent service from FD Beds. New bed/mattress/headboard ordered. Professional and friendly advice from Cerys who was most helpful and informative. Delivery planned shortly. Hopefully this will be as easy as the ordering process
Sep 24th, 2021

Brilliant very helpful, nothing too much trouble.
Jun 27th, 2021

If there was a option for no stars this is what I'd give had issue with mattress after taking mattress off the base to find the problem both base and mattress were faulty tried to call left loads of messages no response back sent e mail withe pictures attached of fault which they asked for when they finally responded . They advised it was still under warinty but the photos still wasn't good enough and they wouldn't send no one out due to covid and if I didn't send more pics they would not due nothing sent more pictures as requested again and still no response just resent another e mail give them the last chance to respond and I will be taking this further this should not happen with a company like this UPDATE !!!! still not sorted this problem out all they want to do is charge me extra money this bed is still under 12 MONTHS WARRANTY and they don't want to know
Sep 15th, 2021

Unfortunately FD Beds, who seem very nice people seem totally dependent on Vogue Beds, their supplier. Ruled by them, I would say. My experience with Vogue Beds is exactly the same as the other bad reviews on Google. I purchased one of their 7000 pocket sprung top of the range mattresses for nearly 2000. After months of use it started to dip, causing back problems for my wife and I. Customer services make you take lots of photos and then do everything they can to blame it on the customer. In my case they blamed the base, which is a solid plyboard base, supported by slats, with multiple support legs, and it has been that way from before buying this mattress. They simply don't want to take responsibility so say the slats are too far apart. Thats nonesense as the whole lot is covered by a sheet of plywood, so the mattress does not even touch the slats. The base is totally solid and flat. Blameshift and irresponsible is synonymous with Vogue Beds. They will take your money, but if it goes wrong, they'll blame it on you. FD Beds, their retailer should, have more suppliers so they are not dependent on Vogue. By being Vogue's 'agent' they are failing customers who have bought a flagship product. If Vogue don't take responsibility, then they should offer a replacement or refund. I have never dealt with such a bad company before or had such a bad experience having spent 2000 on a top end product. When i initially spoke to their commercial director, he acknowledged the problem and was quite reassuring they would fix it. Unfortunately it didn't work that way after months of pushing. John Lewis sell top end mattresses from a Leeds manufacturer and have excellent customer service policies..... would recommend buying there if you want a good mattress and a reliable retailer. I must say Amazon have also never let me down. Actually, neither has Asda. I wish I'd spent my money with a better company as they look after the customer, not the supplier, because they have a reputation to uphold. FD Beds, have good intentions, but push comes to shove, will not look after the customer, even though they acknowledged that I'd done all the right things.
Sep 10th, 2021