Johnsons Chartered Accountants

Following an excellent initial interaction, communication from my tax accountant literally stopped. I received no updates on how my dossier was progressing, and having spent several weeks preparing all necessary documentation, I was loathe to start again elsewhere. I eventually made a complaint to Edmund, a senior member of the team, and was met with nebulous responses, none of which provided any detail about why things had come to a standstill, nor the status of the discussions and projects which were ongoing. A complete lack of basic client service and communication across the board, there appears to be no people management nor oversight of how clients are managed. This sub standard client service continues and I have waited 3 weeks for a response to my last email and have now requested a formal internal investigation report. The next step will be to follow the complaints procedure as set out by ACCA.
Dec 9th, 2022

We had a particular issue we needed advice on. We were able to easily organise a zoom meeting with Stuart Thomson who quickly grasped our situation and provided us with the information we needed. Even calling back later to clarify a couple of points. We were very impressed.
Nov 19th, 2022

I needed to get advice urgently and approached Johnsons. I received a return call within with half an hour and spoke to Stuart Thomson. He was able to give superb detailed advice. Very knowledgable and able to direct me clearly and help me make the decision I needed to make. Very impressed.
Nov 4th, 2022

Excellent team and service going the extra mile to meet customer needs. Truly appreciate your service! CEO Umuthi Healthcare Solutions
Oct 18th, 2022

I have been using Johnsons for nearly 12 years to support finance reporting for my company and my personal tax affairs. Very professional throughout. Thanks to David T and Manish.
Oct 4th, 2022