Barclays Bank

many machines and easy to use.
Apr 22nd, 2023

Staff just stood around doing nothing, complete waste time, simple transaction to long, and made it harder, not pleasant
Mar 31st, 2023

Woeful...i had to wait for ages, eventually got seen and the individual did not know how to deal with the particular issue, so sought advice from manager; who also did not know how to sort. It took them 40 minutes between them to fathom out how to deal. Better training needed, more staff needed, and better customer service. Come on Barclays you can do better.
Mar 27th, 2023

Feb 13th, 2023

I received a letter from the Barclays bereavement team today to say my Mothers credit card account was being referred to a debt collection agency. I immediately called them to ask why and they said that her credit card had not been paid off after she died in November 2022 and that I had not responded to a letter regarding this that they sent me in January DURING THE ROYALMAIL STRIKES. I never received the letter and asked the agent why Barclays had not phoned me regarding the issue. The agent told me that Barclays only communicate via email. ( Well perhaps they need to reform their practices ??) As executor I would have been able to immediately settle my Mums credit card bill with her Barclays Bank account funds however they froze her account as soon as I notified them of her death so my hands are tied and now I need to wait to hear from the debt collection agency. My Mother was a loyal Barclays customer for many years and would be appalled at the way they have handled this sensitive situation.
Mar 25th, 2023