BRAYFORD LEISURE CARAVANS

Bought a Coachman caravan from Chris at Brayford . Brilliant hand over and fab service . Thank you would recommend
May 3rd, 2023

Initial communication with Chris prior to purchase was brilliant. Saw Chris on the day of purchase but finalised the purchase with James, this felt quite transactional. We did have to chase up for several different things such as confirming receipt of the payment. This did take away some of the excitement in purchasing a new caravan. Fast forward a few weeks and we pick up our brand new van. Hand over experience is not the best, very short hand-over but asked if I have the operation videos. To be honest these videos are brilliant but I feel the hand over should be an opportunity to really show customers that you care. Upon delivery of our van a few weeks later we had several snagging issues with the quality of the finish. We had 4 warped doors, some poor finishing and a broken barrel for a lock. Understandably I was upset with these issues when purchasing a brand new caravan. I am glad to say that after 2 weeks these issues are now all rectified. James took responsibility and accountability to really rectify these issues. A fitter was sent out to the storage site where we store the caravan so that we didn't have to transport it back to the dealer. James was in constant communication and kept me well informed on how the issues would be rectified. I feel like the feedback I have provided throughout my experience has been taken on board. I believe that other people's experience will be better in the future because of this.. Initially I would not have recommended Brayford Leisure after some of our early interactions. However having seen how they respond to customer dissatisfaction and go about putting things right I would be happy to recommend them.
May 3rd, 2023

Well stocked shop, good selection of new and used caravans, with helpful and knowledge staff
Apr 28th, 2023

The most helpful staff, really really appreciated all of your help and assistance, fantastic
Apr 5th, 2023

Sorted out our gas problem with expert advice and recommendations. Fair prices and friendly service.
Mar 28th, 2023