Wave

I have to move to another company ASAP.
Feb 14th, 2022

absolutely terrible company, I've been trying to get an issue resolved for 2 years! they are not interested at all, impossible to get hold of and basically could not care less. The worst company I have come across.
Dec 17th, 2021

Wave as an organisation continues to shock. After one year of dialogue over an incorrect charge and their confirmation in October 2021 that it would be corrected. Today we have received a new invoice including the original over-charged amount. They have made a small adjustment that clearly is incorrect by a factor of 14. Warning to all users of Wave services, please ensure bills are checked very carefully, something is sadly wrong with their billing team. What an appalling organisation, their grasp of technical issues is beyond bad and zero stars really would be too many. Having been in discussion with several of their staff since December 2020, we still have not resolved an overcharging issue. This culminated in receiving an email yesterday suggesting the bill was a 'catch up'. We normally, as a business, use 100-128 cu m water per quarter, in December 2020, we received a bill for 1124 cu m, almost a factor of ten higher. The bill totalled 3,749.38. In spite of the bill being ten times higher than usual, they still presented for payment. The problem has been caused by their meter rolling over from 9999 to 1000 instead of 0000. This aspect their staff do not understand and we suspect they have no idea how a water meter works. We have presented readings showing usage before and after the rogue reading and they are consistent at 100-128 cu m. The final ridiculous statement suggested we should check for leaks, even though current readings are as usual. The frustration in dealing with this matter is beyond words. Please use technically competent staff or at least arrange for us to speak with an engineer that understands the industry. I have written back to Wave with a spreadsheet and comment and await a further response. Today received a further email explaining the charge is correct and suggesting we obtain a quote from their own internal organisation to investigate excess usage. Pointed out, the excess will fill a 25m x 10m x 4m swimming pool. Once again a complete lack of understanding and customer service. Once again I feel a need to review this organisation. After almost 12 months they have still not managed to resolve an overcharge amounting to 1,000,000 litres of excess water. We have explained the issue is a meter problem and having changed the meter, they are still unable to resolve the matter in spite of the fact the new meter shows usage in line with historical data. To add insult, their latest bill now includes a debt recovery charge of 190.00. Making this post is a desperate attempt to encourage this organisation to review the case by senior personnel that can apply some common sense. We would be pleased to present our evidence in court to prove how ridiculous their stance is and importantly, how poor their customer service is. We feel sorry for the team in credit control who clearly understand there's a problem but their system does not allow for a straightforward resolution. Thank you particularly to Stacey in credit control for doing her best.
Dec 2nd, 2021

An arrogant Company with zero customer service. A complete shambles of a business that just makes excuses and no apologies for their incompetence. Treat their customers with contempt - not a nice Company to have to deal with !!
Nov 15th, 2021

Completely unprofessional. I'm being chased by a debt collector over bills of an address that I did not rent. I did however rent a nearby address on the same road years earlier with a different supplier but they have somehow mixed this up. The invoices clearly do not make sense and they have admitted to this but the mess up is a waste of time. They have pushed for proof yet they have no proof themselves. The bill is also massive for a storage unit where there is only a toilet. It seems criminal they can even claim this. Looking at this companies reviews it seems other people are having similar problems.
Oct 16th, 2021