The Groom Room Durham

The 2 girls were pleasant BUT 10.00 to clip a puppy's nails which took no more than 5 mins.... never again
Apr 27th, 2023

Waited 10minutes in the queue while the gormless staff served others before me. Not an issue, I thought Im here for my dog! I had an appointment booked for weeks, travelled over 20 miles only to be told we cant do anything except give her a bath as we need extra time! Are you joking? Are you absolutely joking???? Im furious what a waste of my time! This hole caters for small dogs only, staff are too scared of big dogs to groom them their set up proves that! All tables are for small dogs only well we dont all own yappy rats who bite ankles some of us actually own DOGS!!!
Apr 9th, 2023

Took our 3 month old puppy here for the first time, very professional staff who made a fuss of him, he was very happy while he was there.
Jan 10th, 2023

Jan 3rd, 2023

We took our puppy here for his first groom with a lady with dark hair and a fringe and lovely young man and he loved it. We then took him back a few times where a couple of the girls did a really good job grooming him and he came out so happy and cut exactly how we asked. However, our most recent visit was a disappointment. It was a different member of staff all together who didnt listen to what we wanted. We asked to pay extra for teeth cleaning, paw balm and ear cleaning as well as his toe nails cutting. When we picked him up he wasnt his usual self; he was extremely withdrawn and sad and his fur had not been cut properly, his nails werent clipped and the rest of the stuff we asked for had not been done. He was walking with a limp and we established he had a massive cut along his paw pad. Weve had to pay to get him groomed again at another groomers 3 weeks later (he usually goes 6-8 weeks) and his toenails were ingrown. My Mam went in to ask if they could clip his toe nails and the young man was more than happy to do it free or charge and apologised profusely however, it was the same girl who had groomed our dog a week earlier who hadnt cut them in the first place and she charged us again for it and huffed when she was asked to do it despite the other staff member assuring us it was no trouble! Im still waiting for my deposit back. Its such a shame because all the other dog groomers there have been fantastic and I cant fault them but unfortunately this recent experience was a negative one for us.
Apr 21st, 2023