NM Money Durham

Mar 12th, 2020

Good service, ok rates.
Oct 23rd, 2019

Rate is not what is advertised on nmmoney.co.uk. The website advertises a good rate, but the rate in store is poor.
Oct 19th, 2019

Aug 17th, 2019

To be honest, if I can give zero stars to this agency I would do it but the minimum is one star. I really had a very bad experience with them. I underwent an Islamophobic act by the two ladies working there at the time of writing this message. One of them is called Angela (according to her badge). I just tried to send 50 to a charity organisation in Tunisia (equivalent to 150 TND) via Western Union. I gave my French passport to Angela, she took all my information in detail, then she told me I cannot find your address (based on the Post Code hahaha). I told her to enter the address manually.. then magically she managed to find the address. I felt like she did not really want to help me and was looking for excuses. She also took the information of the receiver who is the director of the Charity Organisation. Then she asked me whether I know him, I told her no, not really! I know he is one of the responsible for the charity organisation. Then she told me she cannot make the transaction. Till now, I can understand. But the strange thing here, is that when I told her to give me back the paper with the name of the receiver and I asked her to delete all my personal information that she took for no reason, she refused and she told me, she gonna report it hahaha. I was really surprised and shocked, I felt I was treated like a suspicious person trying to send money to some criminal organisation!!! (By the way, I have a beard and I look Arab and Muslim and since the beginning, she was treating me sarcastically and suspiciously with her colleague). So my questions here: is it permissible to make this kind of assumption about people without any evidence? Do they have the right to keep the information of people without their consent and without executing the service and without any tangible reason? Is NM Money a money transfer agency or an investigating agency? Is this a professional way to treat clients? Is it normal they treat me suspiciously like I am by default guilty of something? I asked to see her manager (she told me she is the manager), I asked her to give me her full name to report her but she refused, all that I know was the name on her badge "Angela". I am gonna report this as an Islamophobic act to the appropriate organisations.
Aug 9th, 2021