Northeast Surveyors and Engineers

Jul 4th, 2022

Arrogant and unhelpful.
Apr 29th, 2022

We were very happy with our building survey report that was delivered promptly and provided detailed recommendations and future cost calculations on property we were looking to buy.
Jan 30th, 2022

After attending to do a specific defect report on a gable peak of our recently built house, the surveyor told us the problem was caused because there were no lateral restraint straps and the situation represented a serious safety issue. We immediately contacted our builder who promptly attended with an independent surveyor. They examined the same issue and pointed out the lateral restraint straps which we had been told were missing. Our builder then contacted Northeast Surveyors, who later omitted to mention the 'missing' items when they produced their report. We would have been better served by pouring our 495 down a drain - at least we would have been spared the expense and stress of being given information that was so obviously not true. A very expensive mistake!
Aug 7th, 2021

This seems to be just a group of people who work independently and don't bother to interact in any way. We had an appointment for 10am for an engineer to call to talk through spec for taking out a wall and a new rsj etc. by 10:30 no one had appeared or no phone call, so I rang their landline. Straight to answerphone as on previous occasions. I had a call back 15 minutes later from someone who clearly hadn't listened to the message I had left and he said "we are very busy and can't do anything until next week". I explained that my message gave the name of the engineer who should have already been to see me an hour before, and why hadn't he checked with him before ringing me. He explained they each keep their own diaries, so I suggested he call the engineer and find out if he was coming or not. Reluctantly he went off to do that. An hour later I rang the same man with no customer skills and he said "hasn't he rang you?". He had gone out without his phone (but this man had spoken to him?) and would ring me. 3 days later I'm still waiting so have booked a different engineer not from this set of numpties. I expect to see a response blaming me for all this, as has happened to previous poor reviews, but if you can't even pick up a phone to a customer there isn't an excuse. One bad review can happen to any business, 2 is possibly unlucky, more than that and you have a problem.
Mar 29th, 2021