Metro Bank

Been in the branch 3 times and still waiting to open an account. This branch is lacking of leadership. Please do something immediately
Apr 30th, 2023

Apr 24th, 2023

Customer service are a disaster here and should be ashamed of themselves.
Mar 4th, 2023

Thank you to jay, Joseph and Amelia for making my experience with opening my business account an absolute pleasure!!!! They went above and beyond in making today as stress free and as welcoming as possible. I could not have asked for anything better and they definitely exceeded expectations . Well done guys
Feb 26th, 2023

Unfortunately the metro bank 'not customers, Fans' culture is definitely dead in this branch. Staff are walking around doing nothing. There's typically 3 or 4 staff serving, everyone else is doing their thing and doesn't want to help a waiting customer. Staff here are not only rude and unhelpful, they don't understand the importance of helping a customer quickly. They don't allow appointments, so you have to walk in, if you walk in for a small task or opening a lengthy business account , you wait in the same queue which has no timeline. Often you are waiting and waiting and the quoted 5 or 10 minutes turns into 40 minutes. The management needs to seriously help their customer representatives be motivated (be it through incentives or better pay) because they all look depressed and are rude and unhelpful. If you make a big scene they will help you immediately, which leads me to think they CAN help you but they prefer to do their non urgent tasks instead. I think they need more advisors at any one time. The metro bank culture that existed in some of the other branches when this bank was new, is definitely long gone in this branch.
Mar 2nd, 2023