Ross Care Community Equipment Service - Tameside Service Centre

Worst company I've worked for cross contamination was a regular occurrence which isn't good when your supplying adaptations and equipment to the elderly
Jan 13th, 2023

Nov 29th, 2022

Oct 18th, 2022

Oct 14th, 2022

I have a quick progression terminal disease. This is my experience with rosscare. In July 21 they delivered a child's manual chair. I didn't find out until a nurse at a clinic spotted it. This was 12 months later. I always wondered why I was getting stuck when getting out of the chair. When I emailed them I was met with there are no adult chairs in stock, so it might take a while. I asked for the matter to be escalated. I was told nastily that it wouldn't bring my powerchair assessment forward!! No apology for being left without a suitable manual wheelchair. They had my powerchair referral in November 21. I had my assessment 8 months later. Then I finally get my powerchair. 3 weeks in it breaks. tilt mode stuck in tilt. The seat pad left me in pain so I gave it 4 weeks but the pain got worse. So the engineer said he would order a better seat pad. That was 3 weeks ago. Today I chased the seat pad and part that will fix my chair. I was told 25th of October. So thats 6 weeks with a chair that is not fully working and an unsuitable seat pad. No acknowledgement how poor this service is. I really need a fully working comfortable wheelchair as I have limited time and I want to go out and do things, but after 45 mins in my wheelchair the pain makes me get out the wheelchair. I really think managers of rosscare need to really step up and provide adequate and timely equipment.
Sep 8th, 2022