The Infrared Heater Company

I don't often leave feedback for online purchases but I felt compelled. I ordered a free-standing heater to keep the log cabin warm and dry this winter. I only ordered it on Monday afternoon and it arrived on Tuesday morning! Not only that, I had a great level of service from Diana by email who was quick to reply with any advice I needed. Top company!
Apr 4th, 2022

We order a 350w mirror infrared panel with a built in thermostat for 269. It lasted for 3 months, it stopped heating. I had to pay the 8+ postage to return it with a tracking number. It has been 6 days with no communication from the infrared heating company. It is their policy for you to pay & return their faulty goods, plus I was offered either a fix/replacement ment or a credit note to spend on their website. Please contact us as a good customer service practice would
Feb 8th, 2022

Wrong items received. Due to urgency, ordered the correct items and a refund was promised for the incorrect items. Months passed with no refund, only received when threatened court action. AVOID!
Jul 23rd, 2021

Very helpful company indeed, advice was spot on and a minor issue resolved very quickly and professionally. I'll certainly use them again in the future.
Feb 21st, 2021

Jan 6th, 2021