Stepping Stones Medical Practice

I would give it zero, this is the worse surgery in the world. You call at 8, line busy, all phones off the hook. When you get through, about 25 mins later, then you are in a queue. Waited again for 45 mins, when I finally got through. Was asked all my details and what was wrong, then told there's no appointments for today. Should be closed down. with me
May 2nd, 2023

Place is an absolute joke
Apr 25th, 2023

Been on the phone waiting for over a hours as first person in the queue I really dont understand what they are doing thats so busy not to answer a phone for a two minute conversation its disgusting
Apr 15th, 2023

New to this practice and its impossible to get an appointment. 5 days Ive called at 8am sharp and been on hold for 1 hour and 50 mins either not taken my call at all or when I finally get thru then to be told no appointments. Physically went in whilst still being on hold. Was 3rd caller for 45 mins and even then even though the receptionist was putting the phone down I was still 3rd position. So clearly they have diverted phones and just not taking them. On arrival was told no appointment and to come at the surgery for 8am if cant get thru on the phone. Explained I have school runs and said nothing else we can do. Said can book online at 8pm however tried that and only release one or 2 appointments and when I tried booking them it didnt even allow me to fill the form thats required to book the appointment and it was gone. Im not sticking around at this surgery. Only moved as old one was further out but Im going back to them as atleast I was able to get an appointment when required. Complete joke. Doesnt deserve even a single star. Should be minus
Apr 3rd, 2023

My mom Sakina bi is a patient at this practice the ladys on reception go out of their way to help me with any medical needs for my mom they always go above and beyond to help thank you for all the care you give to my mom
Mar 23rd, 2023