Talbots Law

Absolutely awful, if you are planning on using these solicitors to move house then please use someone else. It took roughly 8 months to move house with virtually no chain. I had to constantly ring them up to chase them throughout the process. I think I dealt with several different people to which either one of them didn't know what was going on. If it wasn't for my estate agents (Dixons) the we wouldn't have moved house. They were superb and should set up a law firm.
Apr 24th, 2023

Good law firm, with office in Dudley.
Apr 20th, 2023

I have used Talbots law twice both times it was because some one else's solicitor messed up. Both times have saved me a lot of money and time. Also I have to say I asked for advice was given good advice without any charge being mentioned by them and they never charge me either Wouldn't use any other solicitors..
Mar 24th, 2023

Really disappointed. Would not recommend. The communication throughout has been incredibly poor, and we could only ever get answers after practically begging for someone to contact us. The stress that the lack of communication caused was severe. We were first-time buyers, so naturally would have questions that sometimes google can't answer! And we wouldn't reach out unless we *had* to. We hadno reassurance or support from our solicitor. Speaking on the phone is not really an option, and when we did (on completion day, during a stressful situation with the seller on site) they were dismissive and rude. We felt like we were an annoying burden to our solicitor, which is not how a paying customer should be made to feel. We completed in October 22 and we're still trying to tie up the loose ends. The last communication we have is from December, despite my emails since then.
Mar 21st, 2023

It is not often I take the time to leave negative reviews as I feel my experiences are unlikely to apply to others but the consistency in the appalling service, lack of empathy and total disregard for your needs has driven me to share my experiences with talbots law. I was recommended talbots law by my estate agents (Connells) who were fantastic and whilst a quick google search didnt flag up any concerns with talbots, I expected the excellent level of service to continue given the recommendation. This however was far from the case, the overall customer service was disgraceful. The company uses trainees to communicate and handle all levels of your legal needs which I suspect keeps their costs down. Consequently, the emails and phone calls were riddled with incomprehensible legal jargon with the subtle undertone of disdain as they have no experience in speaking to customers who dont posses the same legal understanding they do. So, you were often looked down on for not being up to date in the world of property law as if there could be anything more boring than property law. Additionally, the team were not proactive and would always provide the same templated one-word responses of its in progress across all matters even urgent items that were holding up a sale/buying process. The notion that this could delay or worse lose the house was not comprehensible in their robotic minds. The cherry on top is that if I missed a call from my lawyer, it was almost impossible to call them back again. The direct lines would ring through eternity, the receptionists would leave sticky notes plastered across the lawyers desks till it looked like a crayon book but you still wouldnt get a call back. Eventually, the receptionist would recognise me by my voice given the frequency of call-ins and would put me through to a manager instead. The managers were thankfully understanding and often empathetic but would always put you back into contact with the trainees once your initial discussion was over which would trigger the endless cycle of despair again. Given the choice to re-do this again, I think I will take my chances with google and probably come off better financially and probably even legally - I hear AI laywers & Chat GPT are proving themselves valuable. Save yourself the headache, pain and frustrations and find someone else to handle your property legal needs.
Mar 14th, 2023