Catalyst Housing

United living group the worst company in the world not in the UK they give appointments you wait for them they never show up ov even bother calling you to let you know they are not coming very bad experience.
Apr 19th, 2023

Im on the phone over an hour waiting for someone to pick up. This is the case all the time? Network homes would never do this!! Do better
Mar 4th, 2023

I am trying to connect to catalyst with the problem End the phone person disconnect the phone in my face no good
Mar 2nd, 2023

Mar 2nd, 2023

I went to the catalyst Ealing office yesterday, and the lady that was working at the front desk was very polite to me; however, I really wanted to see my housing officer or the manager, but I was told there is not a housing office here. However, I was seen by Jenn, and she was the most horrible person I have ever met, and even though I have explained about my health issues and that my needs have changed since moving to the flat I moved into three years ago, and I was begging for her to help me, she said catalyst cannot do much about it and they will not be able to help me, and that I shouldnt have signed the tenancy agreement in the beginning. The reason I signed the tenancy agreement was because at that time I didnt have health issues. Now that I explained my needs had changed, she didnt seem to care, even though I am heavily pregnant and dealing with health issues. She left me there crying and wished me Eid Mubarak very rudely and harshly. I did not go there to be wished Eid Mubarak or to be congratulated for being pregnant. I went there to get support, but I was turned down. She left me in the office crying and I went out from the office very upset and could not stop crying and I was feeling very upset and two staff walking by did not even come to check and say if I was ok. Very rude staff there. This is really unfair for someone with a disability, and not getting enough support will just impact that person mentally and physically. If I knew catalyst would not be able to help me at all, I would not have signed the tenancy agreement, and I wish I had read the reviews from the beginning before going for it. I call, and I send so many emails to explain my situation but I am still being ignored. This is disgusting in how they treat residents, especially those with disability-related health issues. I just hope that by joining and emerging with Peabody, things will change for the better and more residents will be offered the support they require. The system is very poor.
Apr 17th, 2023