Hike Bike and Ride

Absolutely atrocious customer service, took a week to send out an item they advertised as being in stock on Amazon and chose to send it by Royal Mail even though it was common knowledge they were going on strike??? Item was ordered 24/11/22 and the only response to date is keep checking the tracking lol. Its now 16th December, still not received, in last conversation I was promised a full refund if not delivered by end of this week, its end of week Ive again requested they honour their promise of refunding me but guess what theyre closed for the weekend lol so I cant even contact them by phone. Wish Id checked their low rating before ordering as Id have gone elsewhere, an absolutely atrocious company Ill never ever use again.
Dec 20th, 2022

i wish i had seen these reviews before buying. worst customer care and service ever
Apr 5th, 2022

I wish Id read the reviews before I placed an order. Waited almost two weeks for the item I ordered that was in stock. I received an email three days after Id placed the order to say it was dispatched. A week later I contacted them to say I was still waiting and they told me it was with Royal Mail and they didnt know why it hadnt been delivered. No one returned my calls so I emailed daily asking for updates, these were also ignored. The order was very time sensitive due to me going on holiday and needing the item for that holiday. All my emails were ignored until the day before I was leaving in holiday when I received an email to say that DPD were sending the item and it would arrive 2 days after we left, it will now no doubt be returned to send and Ill have to argue about a refund. Atrocious customer service, I will never use the company again.
Mar 23rd, 2022

Mar 17th, 2022

I ordered a Torque wrench that failed to arrive due to an issue with Royal Mail. I contacted Hike, Bike and Ride regarding this problem. Zoe took care of everything and got me a refund, as they no longer had the tool in stock. Zoe kept me informed throughout the process so i was never left wondering what was going on. I will shop with this company again because of how they handled this issue for me.
Jan 2nd, 2022