ATS Euromaster Driffield

Staff are rude and do not like customers!! WARNING everyone needs to avoid this garage like the plague for the sake of your bank account, they WILL try and sell you things you do not need! The garage is sat empty in each bay with no customers and no cars waiting, interestingly with no mechanics visually present either and no appointments available plastered on signs all over the place (yeah, morning of skiving was obvious as NOTHING was happening AT ALL) which wasnt a problem as I was in no rush. Staff are old fashioned in customer service methods, as in they WILL try and sell you more tyres / items than you need or asked for to start with pretty poor reasons given when challenged why, when challenged enter the guilt trips to try and sell you more. Subsequently when insisted I only wanted one tyre they contradicted the rationale they provided me and try to sell me a 300 Goodyear tyre without asking my budget (they had just been talking about my existing budget tyres) again, when I stated no to Goodyears the look of judgment and disgust was clearly evident and again was attempted be sold the 300 tyre on guilt. I was finally provided with a budget price (their mood was clearly as if they wasnt getting commission from this). Budget price was higher than many places around and by this point I was politely trying to leave anyway. To sum up: a flat tyre will cost you 1200 here to fix. They DO AND WILL try and sell you items you DO NOT NEED. If you want to feel like a woman back in the day at garages being ripped off this is the place for you. Finally, to the manager, if this is you I dealt with or not, you have serious issues here with customer service and workshy staff. It would be interesting to see the garage log for workload compared to other garages.
Apr 24th, 2023

Good service but no good to just drop in if you have a problem got to book a slot could not wait 2 days to get a nail in there mended cannot be without car for 2 days.
Apr 7th, 2023

Best part of a week waiting time to look at a puncture joke of a company
Mar 18th, 2023

professional service at very good prices
Feb 28th, 2023

I had an emergency with my car which I use daily. In a bit of a flap I phoned ATS in Driffield who said despite being fully booked run the car in straight away and they would attempt to fix it. Really appreciate them fitting me in, when I arrived the staff were very friendly and welcoming; they usually are when they want your money right! But through the whole experience they were truly great! 1st rate customer service and they did indeed manage to fix my car that very day which suffered from a calliper failure meaning the front drivers brake was stuck on. Communication via phone call through the day was great keeping me updated the whole time and also checking I was okay with costs before work was carried out was important to me. If waiting there is a seated reception area and a basic drinks machine. You can view the vehicle working area from reception too. Based on this experience I would totally recommend and would not hesitate to use again, hopefully next time more of a planned visit!
Mar 11th, 2023