Tesco Express

Avoid this place if you don't want to be accused to be a thief and not receiving an apology for the false accusation. I would give 0 stars if possible. I went there to collect some food for a charity I am volunteering with. The collection was at 20.30. I arrived there at 20.30 but the food was not ready and I was told "it will be ready soon". In the meantime, I decided to buy a pack of 24 cans of coke. I went to the scanner and there was an issue. I then moved to the next scanner, paid and went to put the pack in my car. When I was outside, I heard someone behind me (security guard) saying I didn't pay and that I should go back and pay. I went back explaining I had paid but he kept insisting saying "no I saw you at this scan, you didn't pay and now you have to pay for the stuff you have taken". Unfortunately, I didn't print the receipt so I asked him to check the scanner I used to pay for. He didn't listen and kept saying I should pay. There were people in the store and everyone stared at him accusing me of being a thief. The other staff in the Tesco didn't even come to check what the issue was. In the end, I had to show him the latest transaction of my credit card and he stopped saying that I had to pay. He didn't even apologize for the mistake and I think this is really poor. I went there to collect some food for the charity and I was accused of being a thief without even receiving an apology for the mistake. Tesco you should really train your staff to give a better customer service. I understand they are doing their job but really an apology after all this was a MUST.
Apr 27th, 2023

Download Tesco app and use club card and save more. Also Tesco working hours are more which helps you buy things at your suitable time.
Apr 8th, 2023

This shop was very convenient for me however, this evening this changed. After scanning my small amount of shopping on the self checkout and paying on my card i was challenged by the security officer as i was lelving the store as he claims he didn't see me at the till paying for my shopping.Thankfully the self service machine was able to print out a receipt for me which, i was able to produce. I will not be going back and i will shop in comfort somewhere else.
Sep 15th, 2022

Jul 14th, 2022

All in all it was ok
Feb 25th, 2022