The Brazilian Hot Wax Company - Bank

Positive: Cleanliness, Professionalism, Quality, Value
Feb 13th, 2021

Positive: Cleanliness, Professionalism, Punctuality, Quality, Value
Jun 19th, 2020

Organic products, the ladies work really fast and effective. The best waxing company I've been to so far.
Mar 10th, 2020

Friendly and excellent service. Quite reasonable for London.
Dec 29th, 2019

Turned up for a wax and the place was not clean. Dirty stained carpet tiles, visible dust on many surfaces, stains and dried wax on the towel and even a few hairs. Not at all acceptable level of cleanliness. It made me uncomfortable enough to request cancelling my appointment. The manager who was not even present at the location refused to believe that it wasn't clean enough (they weren't even physically there!) And refused point blank to refund the 50 I had paid for my appointment. They kept telling me their cancellation policy was 24hrs. But I had not wanted to cancel I still wanted the treatment and ended up paying to go elsewhere. It was only the lack of cleaning that had made me cancel. The manager was incredibly rude. Treatwell customer services who I had booked through chased the manager all day and eventually got a refund of 20. So I am still 30 short and have nothing to show. Incredible rude, incredibly unprofessional
Apr 21st, 2020