Deliveroo London

Appalling. Don't train their drivers. Some drivers can't read English. Nothing wrong with restaurants. This company's management is a joke. They are just after a quick buck. Look at the model....don't permit easy access to customer service. Blame the restaurant/driver. But never do anything about training. Why? So they can call them contractors and not have to pay a decent wage. Starbucks got caught eventually. So will deliveroo.
Apr 27th, 2023

Disappointing. Ordered Five Guys delivery through Deliveroo. The bacon cheeseburger was missing. It was a painful experience trying to get a full refund from Deliveroo. They refused to refund me the delivery fee, even though I would have incurred another delivery fee if I ordered another bacon cheeseburger. However, this experience put me off so I did not place another order. This was NOT the experience I expected for a 50 order for 2 burgers, 2 portions of fries and 2 milkshakes. I guess it was the restaurant that failed to put the bacon cheeseburger in the bag but Deliveroos so called help made a poor experience worse! They need to work on this. I wont be using Deliveroo again. I find Uber Eats much better.
Apr 20th, 2023

Apr 19th, 2023

The riders are thieves they eat your order and claim they delivered it and still charge you for deliveries that you never got I wont recommend them
Apr 5th, 2023

It was never great but has totally gone downhill. On the last delivery, I got a call from driver shouting "no english" over and over. As I saw him nearby on the app I had to get out of the house to find him. Half the food was missing so I contacted deliveroo and they refused to put in an order for the missing part and just provided me with a partial refund. Not sure how I am supposed to feed people with half the order so I asked for a full refund which they also refused, had to contact my bank who did a chargeback. I think they are luckily dying a slow and painful death of never getting profitable which is reflected in their stock price. I am tired of seeing their drivers ignore red lights and driving on pedestrian roads, it is complete wild west. I have deleted my account.
Apr 5th, 2023