Home by Halifax, Cannon St

I walked into Cannon Street branch knowing it dealt with mortgages but needing to sort a problem out regarding a payment that I hadn't been able to find. I was quite stressed and knew that they didn't have to help me as it wasn't a mortgage query. The first assistant told me they couldn't help me and I would need to go to another branch. I asked to see the manager. When the manager (whose name is Snow) came out of her office, I immediately felt at ease. She gave me a warm genuine smile and asked how she could help. We sat down and she patiently and willingly went beyond my expectations and got to the bottom of it all. It must have taken over an hour easily and it was coming up to closing time, but she reassured me all the way through that it was no bother and she was determined to sort it all out. It actually was closing time and she didn't even try to rush me out the door, but continued with her friendly patient manner finishing off what she was doing for me. Sadly she is leaving that branch in a week or so. If there was a manager of the year award, Snow would win it without a doubt! I wish her well in her new job, they are lucky to get her!
Apr 25th, 2023

Jul 2nd, 2022

Jun 16th, 2022

I popped in on a Monday morning as by chance they were open from 730am. I needed some Bank of Scotland bank statements as I had recently transferred my current account away from the HBOS group. Although this branch is targeted at those purchasing a home etc. the staff here could not be more helpful. A credit to the business.
Feb 1st, 2022

Abusive telephone canvassing.
Jun 8th, 2021