Ascent Dental Care Solihull

Ascent dental practice have done a great job with my teeth! The staff are friendly aswell. I would suggest one improvement that would be on time management. As I have had to wait 25-30 mins more for my turn despite booking an appointment.
Apr 5th, 2023

Very lovely staff, got my braces fit yesterday by Cassie and rihanne and they were very sweet and made it seamless.
Mar 28th, 2023

The practice was previously fantastic, but unfortunately not had a good experience in recent times
Mar 25th, 2023

The customer service I have received from this dental practice is disgraceful. There was something I was unhappy with following my initial consultation so I fed this back to the practice and was told that it would be passed on to the practice manager who would look into it and be in touch. I had to wait five months for a response and this was only received after I said that I would be leaving a negative Google review. I was promised a letter several times which failed to arrive meaning I had to keep chasing it up only to be continuously fobbed off. It mysteriously got lost in the post twice but I have not had problems with any other post so dont believe that it was ever sent. After my first appointment they did not stop phoning me to see if I wanted to proceed with any treatment but as soon as I made it obvious I would not be spending any further money it conveniently became very difficult to get any communication out of them. I have basically been treated as an inconvenience after submitting negative feedback. After finally receiving a letter, I was also promised a phone call from the practice manager but unsurprisingly that never happened. It seems that this practice is just interested in getting money out of people and not the care of the patients themselves. I am most angry about how I have been treated in the aftermath rather than what happenend to start with. Luckily, I have since found another dental practice who have been fantastic and really gone out of their way to help me. They have also offered the same treatment option 300 cheaper.
Mar 15th, 2023

AMAZING! Staff are all lovely, very welcoming, and polite. I was seen about 3-4 hours after calling for an appointment and was told by other dentist that I couldn't be seen for at least a week! Not only did they see me the same day, but they also treated the issue immediately. The dentist who treated me was also great! Explaining everything to me and listening to my concerns made me feel very comfortable. Couldn't be happier with my experience... Would highly recommend.
Mar 14th, 2023