The Stepping Stones
Hours
Chamber Rating
-
Tim Peters
May 1st, 2023 -
Mark Boardman
Apr 29th, 2023 -
Alessandro Dovis
Apr 29th, 2023 -
K C
Apr 28th, 2023 -
Marc Sardn
Apr 30th, 2023
Contact Info
- (130) 688-9932
Questions & Answers
Q What is the phone number for The Stepping Stones?
A The phone number for The Stepping Stones is: (130) 688-9932.
Q Where is The Stepping Stones located?
A The Stepping Stones is located at Westhumble Street, Dorking, eng RH5 6BS
Q What is the internet address for The Stepping Stones?
A The website (URL) for The Stepping Stones is: http://www.steppingstonesdorking.co.uk/
Q What days are The Stepping Stones open?
A The Stepping Stones is open:
Monday: 11:00 AM - 9:00 PM
Tuesday: 11:00 AM - 9:00 PM
Wednesday: 11:00 AM - 11:00 AM
Thursday: 10:30 AM - 10:30 AM
Friday: 10:30 AM - 10:30 AM
Saturday: 10:30 AM - 10:30 AM
Sunday: 12:00 PM - 12:00 PM
Q How is The Stepping Stones rated?
A The Stepping Stones has a 4.0 Star Rating from 794 reviewers.
Hours
Ratings and Reviews
The Stepping Stones
Overall Rating
Overall Rating
( 794 Reviews )
Tim Peters on Google
Mark Boardman on Google
Alessandro Dovis on Google
K C on Google
Marc Sardn on Google
And they added extra items on our bill!
In chronological order:
- They added the wrong mixer to one of the drinks and, instead of preparing it again, came all the way to the patio to ask us if we would drink it with the wrong mixer. Weird but ok, no harm.
- Mislabeled the Sunday roast meats when serving us. So two members of our party almost eat each others dish. Ok mistakes happen, not a big issue.
- They brought us two desserts out of the four we ordered. Ten minutes later the missing two desserts are nowhere to be seen.
We politely asked one of the waitresses who came back to apologise and indicate that they forgot to prepare the other two, and that they would serve them to us ASAP. We finally get them.
When we were finishing them, a second waitress shows up with another dessert, that happened to be one of the ones we ordered, and we got server the wrong food.
When the girls who got the wrong food asked what they have eaten and for clarifications about what they order vs what they have been served (again, politely, nobody was raising their voice, calling names, etc) the waitress was indifferent, unapologetic, and acting like if we were the problem for being unhappy about the mess.
We understand you're understaffed, but what is not tolerable is that you mess up multiple times, we are nice and patient about it, and when you mess up again you have an attitude with your clients who are just asking you what they have been served and why is not the thing they ordered. Not even an apology.
- The best thing for the last; they added 2 items in our bill that we haven't ordered.
Again, not apologies just "ok we remove them".
This is the first time in my life that I have asked the service charge to be removed from my bill.
